Shipping within Ecuador

Shipping costs are added to the price of the piece of jewelry and depend on the destination:

Within Cuenca: USD 3.
To other cities in Ecuador, outside the Amazon region: USD 6.
To the Ecuadorian Amazon: USD 7.

Delivery availability to your address will be verified before confirming the order. If your location requires special conditions, we will inform you beforehand.

International shipping

International shipping costs will be calculated based on the destination country and address. After receiving your order request, we will inform you of the cost and agree upon the delivery conditions with you before confirming the order and processing the payment.

Taxes, customs duties, or other charges that may be applied by the destination country are not included in the price of the jewelry or in the shipping cost and must be covered by the recipient.

Production and delivery times

Production time is separate from transit time. Made-to-order pieces have a production lead time of up to 5 weeks. The start date and corresponding timeframe will be confirmed with you when arranging the order.

Transit time begins once the finished piece has been dispatched. We will inform you of the estimated delivery timeframe according to your destination when coordinating the shipment.

Delivery times may vary due to holidays, access difficulties, carrier service updates, or, for international shipments, customs procedures.

Order confirmation

Submitting the form constitutes a request and does not automatically confirm an order.

After receiving it, we will contact you to review the details of the piece, the production timeframe, the shipping cost, and the payment method. The order will be confirmed once we have agreed on these conditions and received the corresponding payment.

Delivery details

To coordinate shipping, we will need the recipient's full name, a telephone number, and the complete address, along with any necessary references to locate it. For international shipments, we will also request the postal code and any additional information required for delivery.

Please check that your details are correct before dispatch. If you need to modify them, email us as soon as possible at info.febril@gmail.com. Once the package has been shipped, changes will be subject to carrier availability and may incur additional costs.

Tracking

Once your order has been dispatched, we will share the tracking number and available information so you can monitor its journey.

If your shipment experiences a delay or any issue, contact us so we can help check its status and manage the case.

Receiving your order

Upon receiving your package, inspect the condition of the packaging and the jewelry. If you notice any damage, receive a different piece, or an item is missing, write to us as soon as possible at info.febril@gmail.com, indicating your order number and attaching photographs of the package and its contents.

Keep the packaging while we review the case, as it may be necessary for filing a claim.

Contact

If you have questions about coverage, cost, or delivery conditions, you can email us at info.febril@gmail.com before confirming your order.